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Eastwood Consultants Limited

Founded in 2000, Eastwood has been specializing in the provision of Executive Search & General Recruitment within Greater China and Asia Regions. As a search specialist, we provide decision-makers with unparalleled resources to recruit high-performing individuals who capable of delivering immense value to an organization's growth and profitability. Over the years we have been the executive search partner of choice for Fortune 500 companies, multinational corporations, listed companies in Hong Kong and Mainland China as well as Hong Kong based enterprises. Our domain expertise covers:

  • High Fashion & Luxury
  • FMCG & Retail
  • Finance & E-Commerce
  • Manufacturing & Sourcing

  • Our goal is to be the best search firm in the Regions. We have a record of success in recruiting middle to senior management level positions located in Hong Kong, PRC and in Asia. Our edge builds on our expertise to the industries and strong business acumens. We are proud of our high standard of professionalism, continuous delivery of quality services and long term stay-close relationship with the clients.

    Senior Manager, Service Delivery (TP17041)
    Our Ref. No.: TP17041
    Job Post Date: 6/16/2017

    Job Description:

    A reputable global retail brand is seeking for a dynamic individual to join their IT team.


    • Manage IT projects with the responsibility to oversee planning, implementation and execution. Assess infrastructure needs and establish SLA and KPI for vendors.
    • Work with business units and global IT team to enhance infrastructure service delivery and provide value added services to Asia Pacific region.
    • As a key person to negotiate contract terms to ensure risks are minimized and meet business needs.
    • Work closely with global IT team, internal business departments, business partners and suppliers to ensure the well-being of outsourced services.
    • Manage infrastructure services to reduce deployment time.
    • Identify opportunities to better manage services and vendors.
    • Manage relationship with outsourced partners. Monitor service delivery and customer satisfaction.
    • Participate in global strategy to develop service delivery and technology strategies.


    • Degree holder in information technology or related discipline.
    • Minimum 10 years experience in IT service delivery. Solid experience in supplier performance management and vendor sourcing.
    • Experience with ERP, POS system.
    • Independent and capable to work cross-functional projects in a fast-paced environment.
    • Advance knowledge in infrastructure services and innovative information technology models.
    • Experience from multinational retail companies is highly preferred.

    Reply Information:

    Eastwood Consultants Limited
    Suite 1201, 12/F Chinachem Leighton Plaza
    29 Leighton Road
    Causeway Bay
    Hong Kong


    Tel: 852 2203-4021
    Fax: 852 2403-6022

    Please quote our reference number in your application

    Personal information is collected and used for the purposes of recruitment only. We use your personal information to contact you for the position you apply and/or for the vacancy that matches with your profile.

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