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Eastwood Consultants Limited

Founded in 2000, Eastwood has been specializing in the provision of Executive Search & General Recruitment within Greater China and Asia Regions. As a search specialist, we provide decision-makers with unparalleled resources to recruit high-performing individuals who capable of delivering immense value to an organization's growth and profitability. Over the years we have been the executive search partner of choice for Fortune 500 companies, multinational corporations, listed companies in Hong Kong and Mainland China as well as Hong Kong based enterprises. Our domain expertise covers:

  • High Fashion & Luxury
  • FMCG & Retail
  • Finance & E-Commerce
  • Manufacturing & Sourcing

  • Our goal is to be the best search firm in the Regions. We have a record of success in recruiting middle to senior management level positions located in Hong Kong, PRC and in Asia. Our edge builds on our expertise to the industries and strong business acumens. We are proud of our high standard of professionalism, continuous delivery of quality services and long term stay-close relationship with the clients.

    Customer Services Officer, APAC Luxury Retail (TP17037)
    Our Ref. No.: TP17037
    Job Post Date: 5/29/2017

    Job Description:

    Our client is a global luxury retail brand. With the recent expansion, they have a new headcount in the customer services team to support order processing in Asia Pacific.


    • Report to Customer Services Manager to assist order management and processing throughout Asia Pacific clients.
    • Communicate with customers on availability of products, order specifications, shipment status etc.
    • Liaise with internal parties including sales, marketing, logistics, warehouse to ensure the satisfaction of customers' requirement.
    • Closely monitor order status and provide update information to customers on any issue that require order modification.
    • Maintain a database of customer information to include important information such as trading terms, shipment instructions, payment terms, forwarder information, coop advertising participation.
    • Handle any complaints and customers' inquiries. Provide solution to customers in a timely manner.
    • Occasional travel to headquarter for training purpose.


    • University degree or above.
    • Minimum 3 years relevant experience customer service serving Asia Pacific clients. Preferably from retail or wholesale.
    • SAP experience preferred. Excellent Excel skills.
    • Excellent communication skills in English, Mandarin and Cantonese.
    • Good interpersonal skills, organized, detail-minded, strong problem solving skills.

    Reply Information:

    Eastwood Consultants Limited
    Suite 1201, 12/F Chinachem Leighton Plaza
    29 Leighton Road
    Causeway Bay
    Hong Kong


    Tel: 852 2203-4021
    Fax: 852 2403-6022

    Please quote our reference number in your application

    Personal information is collected and used for the purposes of recruitment only. We use your personal information to contact you for the position you apply and/or for the vacancy that matches with your profile.

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