Founded in 2000, Eastwood Consultants Limited is a professional recruiter specializes in the provision of Executive Search & General Recruitment. Our clients include Fortune 500, multinational corporations, Hong Kong & PRC listed companies, Hong Kong based corporations with revenue over hundred of millions. Eastwood has extensive industrial and functional expertise in the industries of:

High Fashion & Apparel

Banking and Finance

Property & Real Estate

FMCG & Retail

Manufacturing

Our goal is to be the best search firm in the region. We have a record of success in recruiting middle to senior level management positions. Our edge builds on our expertise to the industries and strong business acumens. We are proud of our high standard of professionalism, continuous delivery of quality services and long term stay-close relationship with the clients.

Job Description:
Our client is a US MNC with offices locating in every part of the world. They are recently looking for a Customer Loyalty Program Manager to join their team in Shanghai office.

Responsibilities:

• Reporting to Senior Management and working closely with different country managers, business unit heads for leading, developing and managing prioritized programs/projects and implementing actionable insights to drive customer loyalty.
  
• To understand customer experience objectives and be accountable for driving all teammates and stakeholder KPIs.
  
• Develop and lead initiatives/projects to close gaps between targets and actual results.
  
• To identify, analysis, provide solution design and implementation of key product, process and programs for customer experience.
  
• Drive the creation of global strategies and build business cases plus deliver consumer insights to improve customer experience, business decision and operational efficiency.
  
• Collaborate with sales, merchant services, marketing, risk management, and other functional areas to manage the design and creation of new product, policies and campaigns.
  
• Develop and maintain strong relationships with key global partners in the business units, operations teams, related Business Support & Strategy teams, and product teams.
  
• Support global product and marketing integration. To understand and forecast the impacts on customers and operations before and after pushes for that market and to minimize negative/unexpected impacts.
  
• Responsible for the day to day execution of project tasks and report to senior on progress.
  
  

Requirements:

• Degree holder in Management, Business Administration or related disciplines. Preferably a MBA.
  
• Min. 6 years in customer or business relations management, marketing program at MNC with at least 3 years in a managerial capacity.
  
• Excellent business acumen and sound analytical skills.
  
• Multi-tasking, fast paced, creative, detail-minded and dynamic to changing situation.
  
• Excellent interpersonal, communication and presentation skills.
  
• Independent, logical thinker and a can do attitude.
  
• Excellent in both spoken and written English plus one SE Asian language.
  
• Stationed at Shanghai office.
  

Eastwood Consultants Limited
Suite 2812, Tower One, Times Square
1 Matheson Street
Causeway Bay
Hong Kong

Email: resume@eastwoodasia.com

Tel: 852 2203-4021
Fax: 852 2403-6022

Please quote our reference number in your application